Your Friends Are Boring Payment Policies

Effective Date: April 11th, 2022

These Payment Policies contain important information about participating in a Trip (as defined in the Your Friends Are Boring Participant Terms and Conditions), and/or using the website, applications, or any other services (collectively the “Services”), offered by Your Friends Are Boring S.L. (collectively with its subsidiaries, affiliates, managers, members, successors, employees, agents, representatives, and assigns referred to herein as “Your Friends Are Boring”). Under the Your Friends Are Boring Participant Terms and Conditions, which constitute a binding contract between you (“you, “your” or “participant”)  and Your Friends Are Boring, you are also agreeing to these policies.(If your employer is a Your Friends Are Boring Enterprise Partner some of the payment policies below apply differently and/or may not apply. Please email our Enterprise Customer Success team at hello@yourfriendsareboring.com if you have any questions.)

In order to have the best experience, it’s important that you (“you”, “your,” or “participant”) understand your rights and obligations with Your Friends Are Boring. More importantly, by joining us and using our Services you are agreeing to these Terms and Conditions as a legally binding contract, so read this carefully. Please also don’t hesitate to check our FAQ section that contains a great amount of useful information that can make the legalese easier to understand. Also don’t hesitate to contact us if you have any questions. 

1. General Payment Policies

1.1 The non-refundable and non-transferable down payment. To reserve your space on a Trip a down payment is required upon commitment to a specific itinerary and/or Trip. (For the purposes of these Payment Policies, payment for Trips that require full payment upfront shall constitute a “down payment”.) The down payment cannot be transferred to another person and it cannot be transferred for use towards a different type of Trip. Barring the exceptions described in section 1.2 below the down payment is non-refundable and barring the exceptions described in section 1.3 below the down payment can not be transferred for use towards a different itinerary and/or Trip. The following are the Trips we’re currently offering to you:

• Trips: around one week in one location 
• Business Trips for Companies: custom made Trips for businesses

Note: Unwanted and unexpected circumstances can come up. When they do, we want you to be able to focus on what’s important. 

1.2 Extreme Situations. In certain extreme situations, Your Friends Are Boring may waive its strict refund and transfer policies. Waiver of such policies is at Your Friends Are Boring’s sole discretion. Those situations are limited to the following:

Death of an immediate family member:

• Prior to commencement of a Trip, if a participant can no longer attend the Trip due to the death of an immediate family member (spouse, parent, child, or sibling), the participant’s down payment can be transferred to a future Trip that starts within twelve (12) months of the original Trip start date. If a participant does not elect to participate in a future Trip within the 12-month transfer window, the down payment will not be refunded minus any sunk costs that Your Friends Are Boring is unable to recoup.

• After commencement of a Trip, if a participant needs to take a leave of absence due to the death of an immediate family member (spouse, parent, child, or sibling), the down payment will not become transferable or refundable, however, Your Friends Are Boring will not charge the participant beginning on the date of departure until he/she decides to return to the Trip. If the Participant has not returned to the Trip within 30 days, Your Friends Are Boring will cancel services provided. If the participant wants to return to the Trip after services have been cancelled, he/she must provide notice to his/her Trip leader at least 30 days prior to the planned date of return. (Returns should be planned to coincide with the beginning of a month). If a participant decides not to return to the Trip, the participant will not be required to make additional payments for the remaining months in the Trip; provided, however, that all unpaid bills outstanding prior to the leave of absence will still be due.

Personal injury or illness:

• Please note that this personal injury or illness exception does not apply to medical situations resulting from a pre-existing condition of which the participant had knowledge of when they elected to participate in the Trip.
• Please also note that Your Friends Are Boring requires a signed note from the doctor treating the participant to confirm that the injury or illness precludes the participant from participating in the Trip.
• Prior to commencement of a Trip, if a participant can no longer attend their current Trip due to personal injury or illness which occurs before the Trip, the participant’s down payment can be transferred to a future Trip that starts within twelve (12) months of the original Trip start date minus any sunk costs that Your Friends Are Boring is unable to recoup. If the injury or illness prohibits the participant from participating in the Trip within the 12-month transfer window, Your Friends Are Boring will refund the down payment in its discretion minus any sunk costs that Your Friends Are Boring is unable to recoup.
• If a participant needs to take a leave of absence or leave early from their Trip due to personal injury or illness that occurs during the Trip, the down payment will not become transferable or refundable, however, Your Friends Are Boring will not bill that participant beginning on the date of departure until he or she is medically able to return to the Trip. If a participant is medically unable to return (and a substantiating doctor’s note is provided), the participant will not be required to make additional payments for the remaining months in the Trip; provided, however, that all unpaid bills outstanding prior to the leave of absence will still be due.
• If the injury or illness is related to COVID symptoms please note that refunds are not applicable but you will receive credit for a future Trip up to one year from your initial planned start-date.

1.3 Changes & Transferring down payment to be used towards a different itinerary or Trip:

• You may request a change to a different Trip free of charge by notifying us via email to hello@yourfriendsareboring.com with 30 days in advance of the start date of your initially chosen Trip if its 1-month or less in duration and with 60 days in advance of the start date of your initially chosen Trip if its  longer than 1 month in duration (further detailed herein). If you wish to change to a different Trip outside of these notice periods the change will incur in the following fees: (i) for Trips 1-month or less in duration: $1,000.00 for changes done within 29 days and 7 days in advance and $1,500.00 for changes done within 6 days of your initial Trip start date; (ii) for Trips longer than 1 month in duration: $1,000.00 for changes done within 59 days and 29 days in advance and $2,000.00 for changes done within 29 days of your initial Trip start date. Your Friends Are Boring reserves the right to decline transfer requests if space is not available on the Trip/itinerary to which you would like to transfer your down payment. You will only be charged the transfer fee if the transfer request is approved.

1.4 Travel refunds. During the Trip, no flight or other travel costs incurred by participant will be reimbursed by Your Friends Are Boring. Arriving late or leaving a Trip in progress, for any reason whatsoever, will not result in a refund, and no refunds will be made for any unused portions of a Trip. Your Friends Are Boring does not facilitate travel changes outside of the Transition Options that may be offered, as outlined in Your Friends Are Boring’s Trip Policy. Neither Your Friends Are Boring, nor its designated Travel Team members or affiliates, shall be liable for any cancellation penalty charged by an air carrier or other transportation provider, including but not limited to, any air carrier's cancellation penalty related to the purchase of a non-refundable ticket to or from the city a participant is in prior to joining the Trip or the city a participant is going to after leaving the Trip. Refunds are provided only for the reasons listed in these Terms. We will not provide refunds based on a threat of negative reviews or social media posts. We reserve all rights in law and equity to respond to and/or take action against reviews or social media posts that are false, misleading, libelous, harassing, abusive, obscene, vulgar, sexually explicit, or are inappropriate with respect to race, gender, sexuality, ethnicity, or other intrinsic characteristic, or contain confidential information.

1.5 Refundable Cancellations. You may cancel your space on a Trip within 24 hours after your reservation and we’ll refund your payment in the payment method of your reservation. Cancellations after this period will adhere to the policies in 1.1 through 1.4.

2. Invoices, Late Payments & Payment Methods

2.1 Invoices. Payments for certain Trips will be auto-charged via third party payment processors. For Destinations and Remote Village (One Month Trips) full payment is required upfront. For Twelve Month Trips, Six Month Trips, and Four Month Trips, monthly invoices will be sent out via email on the 21st of each month (or the following business day if the 21st falls over a weekend) and due the 1st of the following month. Down payment invoices, Citizen invoices, travel invoices, as well as invoices for other additional services provided or facilitated by Your Friends Are Boring may be sent and due upon commitment to said service. Your Friends Are Boring utilizes third party billing platforms, including but not limited to Bill.com and Stripe, to send and track monthly invoices and to facilitate payments.

2.2 Add on charges. Incidentals and add-on charges (i.e. damages, visitors, events, other optional city specific offerings, etc.) will be invoiced as incurred or added to the next invoice or billed separately.  Add on charges for events will be billed based on commitment to attend. If a participant commits to attending one of these additional events, the participant will be billed the associated event charge regardless of attendance.

2.3 Late Payments. Late payments are subject to a late fee of 3% of any amount outstanding 10 days after the invoice due date. In addition, lack of full payment by the 20th of the month for the current month’s invoice may disqualify a participant's good financial standing and render the participant ineligible to transfer with the group to the following city.

2.4 Payment Methods.  Your Friends Are Boring accepts varying methods of payment depending on the specific product offering. Please refer to the product specific payment methods in the relevant section(s) below. Please see Section 4.2 of the Participant Terms and Conditions for more information about the third-parties we use for billing and payment processing.

2.5 Discounts & Promotions. Your Friends Are Boring, at its sole discretion, may offer discounts and/or promotions for certain products or offerings. Any discounts or promotions offered are non-transferable and their advertised timelines are strict. Your Friends Are Boring reserves the right to deny the usage of discount codes that are not used as instructed. (E.g. If a single participant uses a discount code for couples, Your Friends Are Boring will not honor that discount code.)

3. Trips

3.1 Cost. The cost to participate in Trips will be as listed on the relevant Trip page on the Your Friends Are Boring website. Note that prices are subject to change.

3.2 Payment. Trips costs are split into two payments, a $500 down payment and the remaining Trip payment. The down payment is due upon commitment. The remaining Trip payment will be charged thirty (30) days prior to the Trip commencing. In some limited circumstances, a discount may be available if the entire Trips payment is made at once or as described in section 2.5 above. Participants must provide written confirmation via email to hello@yourfriendsareboring.com to cancel. Within 30 days of the Trip start date, all Trips payments are non-refundable and non-transferable except as described in sections 1.2 and 1.3 above. Payment methods options are listed on 3.3 below.

3.3 Payment methods. For Trips, Your Friends Are Boring accepts payment from participants in accordance with the following:

• ACH Transfer - Your Friends Are Boring accepts ACH transfers via the Bill.com Your Friends Are Boring portal
• TransferWise - Your Friends Are Boring accepts international bank transfers through TransferWise (in coordination with hello@yourfriendsareboring.com)
• Paypal - Your Friends Are Boring accepts Paypal payments (yourfriendsareboring@gmail.com)
• Debit card and Credit Card - Your Friends Are Boring accepts debit and credit card payments via PayPal through the Bill.com Your Friends Are Boring portal.
• Monthly payments made by participants via Paypal are subject to an applicable convenience fee (typically around 3%).
• For participants that can reasonably prove that they do not have a US-based bank account, Your Friends Are Boring will refund the convenience fee, however, participants will be subject to any applicable international transaction and currency conversion fees.

3.4 Included in cost. Accommodations, airfare, travel insurance, transfers from and to airport; food and non-alcoholic beverages for one, two or three of the breakfast, lunch or dinner depending on the accommodation of the Trip; certain activities and events, from time to time during a Trip, which may be planned at Your Friends Are Boring’s discretion.

3.5 Not included in cost. Passport, visa, and permit expenses; formal work space; travel insurance; medical expenses and immunizations; transportation to initial destination and from final destination; personal expenses such as alcoholic beverages , laundry, telephone calls, SIM cards, additional activities and events, and any other items not specifically noted as included.

3.6 Early departure. Due to the short nature of Trips, no refunds will be provided for participants that depart the Trip early.

4. Your Friends Are Boring Cancellation of a Trip

4.1 Cancellations; Prior to Departure. Your Friends Are Boring reserves the right to cancel any Trip that has not yet departed because of inadequate enrollment or any other reason that makes the Trip economically infeasible to operate or because of good-faith concerns with respect to the safety, health, or welfare of the participants. If a Trip is canceled prior to departure, Your Friends Are Boring will provide participants with a full refund of monies paid to Your Friends Are Boring; except in the event that the cancellation is due to a significant event that makes it infeasible to operate the Trip as planned, in which case Your Friends Are Boring will provide a refund of all monies paid in excess of the stated down payment amount for that Trip, and, at Your Friends Are Boring’s option, provide participants with a refund and/or credit toward a future Your Friends Are Boring equivalent to any remaining monies paid to Your Friends Are Boring. Except as outlined above when Your Friends Are Boring cancels a Trip prior to departure, Your Friends Are Boring has no responsibility for any expenses, including any non-refundable expenses, incurred by participants in preparing for a cancelled Trip or for any additional arrangements should participants embark prior to the scheduled group departure date.

4.2 Cancellations; In Progress. Your Friends Are Boring also reserves the right to cancel any Trip in progress because of good-faith concerns with respect to the safety, health, or welfare of the participants. If Your Friends Are Boring cancels a Trip in progress, participants will receive a prorated refund of their down payment and a prorated refund of fees paid for the month of cancellation and any prepaid months. All other monthly fees paid prior to the month of cancellation will not be refunded. Except as outlined above when Your Friends Are Boring cancels a Trip in progress, Your Friends Are Boring has no responsibility for any expenses, including any non-refundable expenses incurred by participants in preparing for a cancelled Trip or for any additional arrangements should participants embark prior to the scheduled group departure date.

4.3 Trip Delays. Your Friends Are Boring also reserves the right to delay the commencement of a Trip for reasons including, but not limited, to travel and/or quarantine restrictions, health and safety concerns, the closure of hotels, restaurants and other businesses due to lockdown restrictions and other similar events. In such an event, Your Friends Are Boring shall contact Trip participants regarding the alternative launch dates.

4.4 Trip Interruptions. Under certain circumstances, Your Friends Are Boring may need to interrupt a current Trip due to travel and/or quarantine restrictions, health and safety concerns, the closure of hotels, restaurants and other businesses due to lockdown restrictions and other similar events. In such event, while Your Friends Are Boring will use reasonable efforts to mitigate the impact of such an interruption, you will be responsible for all additional costs associated with the interruption, including, without limitation, any additional travel, accommodation and food and beverage costs although you may be able to seek reimbursement for some of these costs from any travel insurance policies you may have obtained.

5. Changes in Fees

Your Friends Are Boring will endeavor to keep your fees consistent for the duration of a Trip, however, market factors may require Your Friends Are Boring to change the cost of its products from time to time. As such, Your Friends Are Boring reserves the right to increase the total fees for its Trips at any time.